Terms and Conditions

Technical property assessment: A private, visual, non-invasive and non-destructive assessment of the property. We check the technical condition of the building, document our findings and deliver a report with photos, observations and recommendations.

Simplă (Basic): visual inspection, findings, photographs, recommendations, indicative ambient noise in dB per room, Orange/Vodafone mobile signal and a PDF report.

Complexă (Detailed): Basic plus laser measurements, an informative 2D PDF plan, indicative air/wall moisture measurements, endoscopy through existing access and elevated visual inspection with a 360 camera on an extension up to 3 m, only where necessary, accessible and safe.

Completă (Complete): Detailed plus interactive 360 photographs, thermography and drone inspection of roofs/gutters, subject to applicable technical, weather, access, safety and legal conditions.

Defect analysis and documentation: Rigorous documentation of construction defects, non-conformities and visible deviations. Includes photos, severity classification and remediation recommendations.

Property handover and condition documentation: Private and objective documentation of the property condition at handover, takeover, sale or rental. Includes detailed photos, objective findings and observations on the inspected elements. This is not an official handover/reception procedure.

The report is delivered as soon as possible, no later than the end of the second working day following completion of both the inspection and full payment, excluding weekends and Romanian public holidays. Missing information may extend the deadline only for justified reasons, after specific notice identifying the missing information, impact and revised deadline. There is no mandatory waiting period.

Only ordered deliverables are included: PDF report, informative 2D PDF plan and/or interactive links as specified in the package. Link access duration is specified in the offer before acceptance. An unavailable module requires an agreed alternative, rescheduling or justified price adjustment.

Payment is made in full after inspection, against the invoice, by bank transfer, POS/card or cash. Prices are final; BuildScan is not VAT registered. The due date is explicit; the client is not overdue before it.

The total cost, any advance, travel and extras are disclosed before acceptance. Extras require prior client agreement.

Cancellation and rescheduling should be notified in writing as early as possible. There is no automatic 50% cancellation fee. Only actual, justified costs attributable to the client are payable as permitted by law. Statutory withdrawal follows its separate rules below.

If BuildScan cancels, it proposes rescheduling accepted by the client or returns the unused advance and payments for unperformed services, without excluding legal remedies. Termination does not require payment for defective performance.

BuildScan is liable under applicable law for culpable performance and attributable omissions concerning observable deficiencies within the contracted methods.

Inspection limitations do not excuse provider fault. The report records observable conditions on the visit date and does not guarantee the absence of hidden defects. Visible indications are documented and justified further investigations recommended.

No automatic liability cap equal to the service price applies to consumers. Mandatory rights and remedies for defective performance remain available.

A consumer concluding a distance contract may withdraw without reason within 14 calendar days of conclusion. This rule does not automatically apply to business-to-business contracts. The model withdrawal form and instructions can be saved with the contract.

An unequivocal declaration must be sent before the period expires to contact@buildscan.ro or through the withdrawal function for an online contract. BuildScan provides a saveable receipt confirmation. Reimbursement is made within 14 days of notification using the same method, except an expressly agreed alternative without fees. Deductions are allowed only under the law.

Express early commencement and acknowledgement of withdrawal loss after full performance are distinct, initially unchecked options. Full performance includes delivery of the report and every contracted deliverable. Booking, payment or the visit alone do not remove withdrawal rights. Partial performance is payable only where legal conditions are satisfied.

The accepted version, declarations and acceptance date/time are retained. Standard clauses within Article 1203 of the Romanian Civil Code require separate express written acceptance, without validating unfair terms. Accepted documents and terms can be saved; new versions do not rewrite accepted contracts.